Service policies

To protect all customers and the stability of the platform, the following are not allowed:

• Sending spam or unsolicited bulk email.
• Hosting or distributing malware, phishing or unlawful content.
• Infringing intellectual property or third-party rights.
• Carrying out attacks, unauthorized scans or abusively consuming resources on shared plans.

Non-compliance may result in suspension or cancellation of the service depending on its severity.

Our goal is to maintain high platform availability. Specific availability commitments (SLA), where they apply to a plan, are stated in that plan's contractual documentation.

Scheduled maintenance is announced in advance when possible; emergency maintenance may be carried out without prior notice to protect the security of the service.

When a plan includes a money-back guarantee, the applicable period and conditions are stated on the product page.

Registered domains, third-party licenses and services already consumed are generally non-refundable.

You can cancel renewal from the client area or by contacting support before the renewal date. Cancellation stops future charges; the service remains active until the end of the paid period.

Zygore support covers the infrastructure, the panel and the managed services we offer.

• Included: platform incidents, hosting configuration, SSL certificates and migration assistance.
• May fall outside standard scope: custom development, debugging third-party code and administering client-specific applications.

We provide backups according to the plan purchased. We recommend keeping additional backups of your own, as the customer is ultimately responsible for their data.